1. Acceptance of terms
By creating an account or using Arlo Health (“Arlo”, the “Services”), you agree to these Terms. If you don't agree, please don't use the Services.
2. What Arlo is — and isn't
Arlo is an AI-powered coaching tool for health and fitness goals. It is nota medical device, diagnosis tool, or substitute for professional medical advice. Always consult a qualified healthcare provider for medical concerns. If you think you're experiencing a medical emergency, contact your local emergency services.
3. Eligibility
You must be at least 18 years old and able to enter into a binding agreement under the laws of your jurisdiction.
4. Your account
- Give us accurate information — especially medical details. Bad inputs lead to bad coaching.
- Don't impersonate anyone else.
- Keep your login credentials safe. Notify us if you suspect unauthorized access.
5. Voice calls and notifications
If you opt in, Arlo will follow up via voice calls and notifications. You can change call/notification settings or quiet hours at any time. Standard carrier charges may apply for voice calls — check with your provider.
6. AI-generated content
Arlo's plans, suggestions, and follow-ups are generated by AI. We work hard to keep them grounded in your real data and safety constraints, but they may occasionally be incorrect or incomplete. Treat Arlo as a knowledgeable coach, not a doctor. When in doubt, talk to a professional.
7. Subscriptions and billing
Some Arlo features may require a paid subscription. Pricing and trial terms are disclosed at signup. Subscriptions renew automatically unless cancelled before the next billing date. Refunds are handled in line with the platform you purchased through (App Store, Google Play, or web).
8. Acceptable use
- Don't use Arlo for anything illegal or harmful to others.
- Don't attempt to reverse-engineer, scrape, or abuse the Services.
- Don't submit content that infringes someone else's rights.
9. Intellectual property
All Arlo content, branding, software, and AI tooling is our property or licensed to us. You retain rights to the personal content you upload (photos of meals, voice notes, etc.) — you grant us a license to use it solely to deliver and improve the Services.
10. Limitation of liability
To the maximum extent permitted by law, Arlo is provided “as is” without warranties of any kind. We're not liable for indirect, incidental, or consequential damages arising from your use of the Services. Our total liability for any claim is limited to what you paid us in the 12 months prior to the claim.
11. Termination
You can stop using Arlo and delete your account at any time. We can suspend or terminate accounts that violate these Terms, with reasonable notice where possible.
12. Changes
We may update these Terms over time. We'll surface material changes in the app before they take effect. Continuing to use Arlo after a change means you accept the updated Terms.
13. Governing law
These Terms are governed by the laws of India. Disputes will be resolved in the competent courts of India unless local law requires otherwise.
14. Contact
Questions about these Terms? Email hello@arlohealth.app or visit the Contact page.